Support

Contact us

Email support@swiss-koscher.ch. Tell us which device you use and, for a product, its barcode or a link to it.

Report a product

If a product is missing, matched the wrong barcode or shows something out of date, open it in the app and choose Report an Issue. For a barcode the app doesn't know, choose Report missing barcode on the scan result. A photo of the barcode and the packaging helps us fix it quickly.

Sending a report needs an account, so we can tell you what happened. Follow your reports and our replies under Settings → My reports.

Report a problem with the app

On iPhone and iPad, open Explore and choose Report an app issue. You can attach screenshots. Or email us at the address above.

Common questions

• A product isn't in the kosher database. That means none of the community lists in the app include it. It may simply not have been reviewed, so check your community's current list or ask your rav.
• Which lists does the app use? The published kosher lists of the Swiss Jewish communities. Choose the ones you follow under Settings → Kosher lists.
• Do I need an account? No. Searching, scanning and browsing work without one. You only need to sign in to send reports.
• Delete my account. In the app, go to Settings → Delete account, or use the account deletion page.
• Privacy. How we handle your data is in the privacy policy.